If you signed up for a loan application but didn’t receive your One-Time Password (OTP), don’t worry, it’s usually an easy fix.
What should I do if I didn’t get my OTP code?
- Check your phone network – Ensure your line has good network coverage. A weak signal may delay or block SMS delivery.
- Confirm your phone number – Make sure the number you entered during sign-up is correct and active.
- Check your spam or blocked messages folder – The OTP message may have been filtered into your spam or blocked messages folder by your device settings.
- Request a new OTP – Return to the app and tap “Resend OTP.” This will generate a fresh code.
If the issue persists, please contact our Customer Support Team through the in-app chat or call 020 7766666 for assistance.
Tip: Ensure your SIM card is active and able to receive SMS messages before starting your application.
Frequently Asked Questions (FAQs)
1. Can I use a different phone number to receive my OTP?
No. Your OTP will only be sent to the phone number registered with your Hela Pesa account. This is to ensure your account remains secure.
2. Does it cost anything to resend the OTP?
No, requesting a new OTP is completely free. You can resend the code as many times as needed.
3. What should I do if I still don’t get my OTP after several tries?
If you’ve confirmed your number and network connection but still haven’t received your OTP, contact our Customer Support Team. We’ll help you verify your details and ensure your account is properly set up.