What should I do if I can’t log in to the Hela Pesa app?

 If you’re experiencing login issues with the Hela Pesa app, follow these steps:

  1. Check Your Phone’s Bundles: Make sure you have sufficient mobile data or bundles to access the app’s services.
  2. Check Your Internet Connection: Ensure that you have stable internet connection, as poor connection can prevent you from logging in
  3. Verify Your Phone’s Android Version: The Hela Pesa app is supported on Android phones with version 5.0 and above. Ensure your phone meets this requirement.
  4. Update the App: To access all the latest features and services, make sure you have the latest version of the Hela Pesa app installed on your device.
  5. Turn on Location Services: For security reasons and to prevent fraud, make sure your device’s location services are turned on before attempting to log in.
  6. OTP Not Received During Registration: If you’re not receiving the one-time OTP (One-Time Password) during registration, it may be due to a blacklist for promotional messages on your Safaricom line. Remove the blacklist by dialing *100*5*2*5# and then request a new OTP.
  7. Forgot Password: If you’ve forgotten your password, click on the “Forgot Password” option on the login screen. Follow the prompts to reset your password. Ensure your new password has at least 6 characters.
  8. Contact Customer Support: If you continue to experience issues, contact our customer care WhatsApp support line at 0795637092 for further assistance.

These troubleshooting steps should help resolve most login-related problems with the Hela Pesa app.