If you’re experiencing log in issues with the Hela Pesa app, follow these steps:
- Check Your Internet Connection: Ensure that you have a stable internet connection, as a poor connection can prevent you from logging in.
- Check Your Phone’s Bundles: Make sure you have sufficient mobile data or bundles to access the app’s services.
- Verify Your Phone’s Android Version: The Hela Pesa app is supported on Android phones with version 5.0 and above. Ensure your phone meets this requirement.
- Update the App: To access all the latest features and services, make sure you have the latest version of the Hela Pesa app installed on your device.
- Turn on Location Services: For security reasons and to prevent fraud, make sure your device’s location services are turned on before attempting to log in.
- OTP Not Received During Registration: If you’re not receiving the one-time OTP (One-Time Password) during registration, it may be due to a blacklist for promotional messages on your Safaricom line. Remove the blacklist by dialing *100*5*2*5# and then request a new OTP.
- Forgot Password: If you’ve forgotten your password, click on the “Forgot Password” option on the login screen. Follow the prompts to reset your password. Ensure your new password has at least 6 characters.
Contact Customer Support: If you continue to experience issues, contact our customer care WhatsApp support line at 0795637092 for further assistance.
These troubleshooting steps should help resolve most login-related problems with the Hela Pesa app.