If you’ve forgotten your password or cannot log in, don’t worry, resetting it is quick and simple. Follow the steps below to regain access to your account.
Steps to Reset Your Password:
- Open the Hela Pesa App or visit the Hela Portal at rahisi.helapesa.com.
- On the login page, tap “Forgot Password?”
- Enter the phone number linked to your Hela Pesa account.
- You’ll receive a One-Time Password (OTP) via SMS.
- Enter the OTP to verify your identity.
- Create a new password, confirm it, and click “Submit.”
Once done, you can log in immediately with your new password.
Tip: Choose a strong password with at least six characters that combines letters, numbers, and symbols to keep your account secure.
Frequently Asked Questions (FAQs)
1. What if I don’t receive the OTP code?
If you don’t receive your OTP within a few minutes, check your network connection and spam or blocked messages folder. You can also tap “Resend OTP.”
2. Can I change my password anytime?
Yes. You can change your password anytime under the “Profile” or “Account Settings” section in the app or portal.
3. What should I do if I still can’t log in after resetting my password?
If you’re still unable to access your account, please reach out to our Customer Support Team via the in-app chat or call 020 7766666 for assistance.