Knowledge Base
Customer Support

7

• Delivering Exceptional Support 24/7
• Does Hela Pesa use a USSD Code?
• Hela Pesa Customer Experience Agents - Delivering Exceptional Support 24/7
• Hela Pesa Salary Advance Registration
• How to Contact Hela Pesa
• How to Get a Clearance Letter

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6

• DOES HELA PESA OFFER BUY-OFF FOR LOANS FROM OTHER INSTITUTIONS?
• Early Loan Repayment and Interest Charges
• HOW LONG DOES THE HELA PESA LOAN PROCESS TAKE?
• How to Activate Your Refund on the Hela Pesa App
• I APPLIED FOR LOAN, BUT I RECEIVED A TOP-UP INSTEAD. WHY WAS THAT?
• KNOW YOUR CUSTOMER (KYC) PROCESS AT HELA PESA.

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1

• HELA REFERRAL PROGRAM: STEP-BY-STEP-GUIDE

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