Knowledge Base
Customer Support

4

• Delivering Exceptional Support 24/7
• Does Hela Pesa use a USSD Code?
• Hela Pesa Customer Experience Agents - Delivering Exceptional Support 24/7
• Hela Pesa Salary Advance Registration

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4

• DOES HELA PESA OFFER BUY-OFF FOR LOANS FROM OTHER INSTITUTIONS?
• How long does the Hela loan process take?
• I APPLIED FOR LOAN, BUT I RECEIVED A TOP-UP INSTEAD. WHY IS THAT?
• KNOW YOUR CUSTOMER (KYC) PROCESS AT HELA PESA.

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1

• HELA REFERRAL PROGRAM: STEP-BY-STEP-GUIDE

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