Delivering Exceptional Support 24/7

Exceptional Customer Care at Hela Pesa

At Hela Pesa, we are dedicated to providing top-notch customer care services to ensure that your financial journey with us is as smooth and convenient as possible. Our commitment to your satisfaction is reflected in the various avenues we’ve created for you to receive assistance and stay informed.

Working  Hours

Our customer care team operates from our offices 8:30 AM to 5:30 PM, Monday to Friday. During these hours, you can reach out to us via our dedicated helpline at 0207766666 for urgent requests that require immediate attention. We understand that some matters can’t wait, and our team is ready to assist you promptly.

After Office Hours Assistance

We’re here for you beyond office hours too. Our dedicated Hela chatbot is ready to assist you on our chat platforms. Simply log in, and our chatbot will guide you through the available channels to address your requests.

Chat with Hela Chat Bot

For quick and efficient communication, we’ve introduced a WhatsApp line at 0795637092. Upon contacting this line, our innovative Hela Chat Bot will guide you through a well-structured menu. This menu will help direct you to the specific services or information you require, ensuring that you get the answers you need with ease.

24/7 Chat Support on the Hela Pesa Website and App

To provide you with continuous assistance, our chat platform is available 24/7 both on the Hela Pesa Website and within the app itself. This feature comes with a comprehensive menu that guides you through various topics, addressing your concerns, and providing relevant information whenever you need it, day or night.


We believe in empowering our clients with knowledge. That’s why we maintain a YouTube channel Hela Pesa YouTube where we regularly share informative videos about our products and services. You’ll find tutorials on how to log in, register, and make the most of the Hela Pesa app. These resources are designed to help you navigate your financial activities with confidence.

Stay Connected on Social Media

To keep you up-to-date with the latest developments, product launches, and news, we maintain an active presence on InstagramTwitter and Facebook. These platforms not only provide you with updates but also create a space for interaction. You can engage with us, ask questions, and stay connected with the Hela Pesa community.

Hela Pesa Ticketing Service: Your Needs, Our Priority

At Hela Pesa, we are dedicated to providing you with the best customer care experience. Introducing our Ticketing Service – a seamless way to address your requests and concerns promptly and efficiently.

How It Works:

Multiple Channels: We understand your preferences. Reach out to us via phone, WhatsApp, chat, or messenger – choose the channel that suits you best.

Request Placement: Whether it’s a query, a concern, or a request, let us know. Your convenience is paramount, and your request is the first step toward resolution.

Swift Ticket Generation: Once you place a request, a unique ticket is generated for your case. This helps us track and prioritize your needs accurately.

Quick Turnaround: We value your time. Most tickets are completed within 3 hours from the moment you place the request. Our commitment is to get back to you promptly.

Regular Statements: If you need a regular statement, rest assured – it’s processed within 24 hours. We’ve got your financial updates covered.

At Hela Pesa, we consider exceptional customer care to be a cornerstone of our service. Whether you have an urgent request, want to explore resources, or simply seek assistance, we have created multiple channels to cater to your needs. Our goal is to ensure that you’re well-informed, supported, and empowered to make the most of your financial experiences with us.