If you’re eligible for a refund, you can easily activate it through the Hela Pesa app in just a few simple steps:
- Open the Hela Pesa App on your mobile device and log in to your account.
- From the home screen, tap on “Services.”
- Select “More” to view additional options.
- Tap the red “Refund” button to initiate your refund request.
Once you’ve completed these steps, your refund request will be processed, and you’ll receive a confirmation message shortly after.
Tip: For the best experience, ensure you’re using the latest version of the Hela Pesa app and have a stable internet connection.
Frequently Asked Questions (FAQs)
1. How long does it take to receive my refund?
Refunds are typically processed within 24 to 72 hours after activation. You’ll receive a notification once the refund is successfully credited to your account.
2. How will I know if my refund has been processed?
You’ll get an SMS or in-app notification confirming that your refund has been processed. You can also check your transaction history in the Hela Pesa app for updates.
3. What if I don’t see the “Refund” button?
If the “Refund” button isn’t visible, ensure your app is updated to the latest version. If it still doesn’t appear, contact our Customer Support team through the in-app chat or by calling our helpline: 020 7766666.
4. Can I cancel a refund request after activation?
Once a refund request is submitted, it cannot be reversed. Please ensure all your details are correct before confirming the refund.
5. Who can I reach out to for help with my refund?
Our Customer Support Team is always ready to assist. Reach us directly through the Help section in the app or via email at [email protected].