We’re always here to help! If you have any questions, need assistance with your account, or want to learn more about our services, you can easily reach out to the Hela Pesa team through the app, portal, or our other support channels.
How to Get in Touch:
- Open the Hela Pesa App or visit the Hela Portal at rahisi.helapesa.com.
- Scroll to the bottom of the page — you’ll find our official email address and contact number listed there.
- You can also reach us instantly through the in-app chat for quick assistance.
Tip: Have your registered phone number ready when contacting us — it helps us verify your account and serve you faster.
Other Ways to Reach Us
- Email: [email protected]
- Call: Use the contact number provided at the bottom of the app or portal.
- WhatsApp: Chat with us directly via our official WhatsApp line.
- Social Media:
- Facebook: Hela Pesa
- TikTok: @helapesa
- Instagram: @helapesa
- X (Twitter): @helapesa
Frequently Asked Questions (FAQs)
1. What is Hela Pesa’s official email address?
You can reach us at [email protected] for any account, loan, or app-related inquiries.
2. Can I call Hela Pesa directly?
Yes. You can call our Customer Support Team using the contact number 020 7766666
3. What are your working hours?
Our support team is available:
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 1:00 PM