If you’ve completed repaying your loan and would like a clearance letter from Hela Pesa, here’s what to do:
Steps to Get Your Clearance Letter:
- Clear your outstanding loan balance – Ensure your loan is fully repaid and all payments have been received and processed.
- Get your loan statement – Log in to the Hela Pesa App or visit the Hela Portal at rahisi.helapesa.com and select “Statement.”
- Your statement will be sent to your email and available in the app within 3 working hours after your final payment is received.
- Request your clearance letter – Once your account shows a zero balance, contact our Customer Support Team through the in-app chat or email [email protected] to request your clearance letter.
Tip: Keep a copy of your clearance letter and loan statement for your personal records or for future financial applications.
Frequently Asked Questions (FAQs)
1. How long does it take to get a clearance letter?
Clearance letters are typically issued within 2 to 3 working days after confirming that your loan balance has been fully cleared.
2. Will I be charged for the clearance letter?
No. Your clearance letter is free of charge once your loan is fully repaid.
3. How will I receive my clearance letter?
Your clearance letter will be emailed to the address linked to your Hela Pesa account and can also be downloaded from the Hela Pesa App once issued.