You can easily access your Hela Pesa loan statement through the app or the Hela Portal.
How to Get Your Loan Statement:
- Log in to the Hela Pesa App or visit the Hela Portal at rahisi.helapesa.com.
- From the menu, select “Statement.”
- Your detailed loan statement will be emailed to you and will also be available within the app within 3 working hours after your payment is received.
You’ll also receive an SMS with a link to our self-help services, where you can access your statement and explore other helpful resources anytime.
Tip: Ensure you’re using the phone number and email address registered with your Hela Pesa account to receive your statement promptly.
Frequently Asked Questions (FAQs)
1. Can I download my statement as a PDF?
Yes. Once your statement is emailed to you, you can download or print it directly from your email in PDF format for your records.
2. How often can I request a statement?
You can request a statement anytime you need one. There’s no limit on how many times you can access your loan statement through the app or portal.
3. What should I do if I don’t receive my statement within 3 working hours?
If your statement hasn’t arrived within the expected time, please check your spam or junk email folder. If it’s still missing, reach out to our Customer Support Team via the in-app chat or email us at [email protected] for quick assistance.