Regulation & Compliance

Hela Capital Ltd operates in full compliance with the regulatory framework established by the Central Bank of Kenya. As a credit-only lending company, we adhere to all applicable laws, regulations, and guidelines governing the financial services sector in Kenya.

Our operations are conducted in accordance with:

• The Companies Act (Cap 486) of the Laws of Kenya
• The Banking Act and related regulations
• The Central Bank of Kenya guidelines for digital lenders
• The Data Protection Act, 2019
• The Banking (Credit Reference Bureau) Regulations, 2013

At Hela Capital Ltd, we are committed to maintaining the highest standards of compliance and ethical conduct in all our operations. Our compliance framework includes:

• Know Your Customer (KYC) procedures to verify customer identity and prevent fraud
• Credit Reference Bureau reporting in accordance with regulatory requirements
• Data Protection measures to safeguard customer information in compliance with the Data Protection Act, 2019
• Transparent Pricing with all fees and interest rates clearly disclosed to customers
• Fair Lending Practices ensuring responsible lending and customer protection
• Dispute Resolution mechanisms in accordance with regulatory requirements

Hela Capital Ltd operates through partnerships with licensed Mobile Money Providers in Kenya. These providers are duly authorized by the Central Bank of Kenya under applicable law to offer Mobile Money Services. Our integration with these providers ensures secure and compliant financial transactions for our customers.

All Mobile Money Providers we work with are registered with the Communications Authority of Kenya and operate in full compliance with Central Bank of Kenya regulations.

We are committed to protecting our customers' rights and ensuring fair treatment. Our customers have the right to:

• Receive clear and transparent information about loan terms, interest rates, and fees
• Access their account statements and transaction history
• Request information about their credit profile from Credit Reference Bureaus
• File complaints and seek resolution through our customer support channels
• Request data deletion in accordance with the Data Protection Act, 2019
• Be protected from unfair lending practices and discrimination

For any inquiries regarding our regulatory compliance, licensing, or regulatory matters, please contact us: